Terms of Service and Privacy Policy

Last Updated: 17/02/2025

Welcome to human2human.ai (the “Service”). By signing up for an account or otherwise using our Service, you (“User,” “You,” or “Your”) agree to be bound by these Terms of Service (the “Terms”). If you do not agree with any part of these Terms, you may not use the Service.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, and our Privacy Policy. If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization.

2. Eligibility

You may use the Service only if you are at least 18 years old (or the age of majority in your jurisdiction) and can form a legally binding contract. If you are using the Service on behalf of an educational institution or other organization, you represent and warrant that you are authorized to do so.

3. Description of the Service

human2human is an AI-powered platform designed to facilitate group learning experiences, provide real-time feedback, and support collaborative educational activities. Features may include:

• Activity design tools
• AI-powered facilitation
• Group discussions and breakout rooms
• Assessment and analytics dashboards
• Integration with external learning management systems (LMS)
• We reserve the right to modify or discontinue, temporarily or permanently, any or all features of the Service, at any time, with or without notice.

4. Account Registration and Security

• Account Creation: To use certain features, you may be required to create an account by providing accurate and complete information.
• Account Responsibility: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
• Unauthorized Access: You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

5. User Conduct

Lawful Use: You agree to use the Service in compliance with all applicable laws, regulations, and guidelines.

Prohibited Activities: You shall not:

• Use the Service to engage in any fraudulent or illegal activity.
• Post, share, or transmit content that is unlawful, defamatory, obscene, or otherwise objectionable.
• Reverse engineer, decompile, or attempt to derive the source code of the Service’s software, unless permitted by applicable law.
• Interfere with the security or operation of the Service.

 

Content Standards: All content you submit must comply with the rules set forth in these Terms, including respecting intellectual property and privacy rights.

6. Subscriptions, Fees, and Payment

Subscription Plans: We may offer various subscription tiers (e.g., Essential, Professional, Enterprise) with different features and limits.

Billing: Certain features may require payment of fees. By selecting a paid plan, you agree to pay the fees in accordance with the terms specified during checkout.

Refund Policy: Unless otherwise stated, fees are non-refundable. We may grant refunds at our sole discretion in exceptional circumstances.

Changes to Fees: We reserve the right to change our fees or introduce new fees at any time, upon reasonable notice to you.

7. Token-Based Usage

Certain features (e.g., AI facilitation, real-time feedback) may utilize tokens or credits.

Token Allocation: Each subscription tier includes a specified monthly token allotment.

Overages: If you exceed your monthly token allocation, you may be required to purchase additional tokens or upgrade your plan.

Expiration: Unused tokens may expire at the end of a billing cycle, depending on the terms of your subscription.

8. Intellectual Property

Our IP: We (or our licensors) retain all right, title, and interest in the Service, including all software, trademarks, logos, and other content provided by us.

User Content: By posting or otherwise submitting content on the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content solely for the purpose of operating and improving the Service.

Feedback: Any feedback, comments, or suggestions you provide regarding the Service may be used by us without obligation or compensation to you.

9. Confidentiality and Privacy

Confidential Information: Any non-public information you disclose to us that is marked or identified as confidential will be treated with reasonable care to protect its confidentiality.

Privacy Policy: Our collection and use of personal data is described in our Privacy Policy. By using the Service, you consent to such collection and use.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF HARMFUL COMPONENTS.

11. Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE, OUR AFFILIATES, OR OUR LICENSORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING LOST PROFITS OR BUSINESS OPPORTUNITIES) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU FOR THE SERVICE DURING THE SIX (6) MONTHS PRECEDING THE CLAIM.

 

12. Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, or expenses (including reasonable attorneys’ fees) arising out of or relating to your use of the Service, your violation of these Terms, or your violation of any third-party rights.

 

13. Termination

Termination by You: You may terminate your account at any time by contacting our support team or using the account cancellation features, if available.

Termination by Us: We may suspend or terminate your access to the Service at any time if we determine that you have breached these Terms or engaged in unlawful behavior.

Effect of Termination: Upon termination, all rights granted to you under these Terms will cease immediately, and you must cease all use of the Service.

14. Modifications to the Terms

We reserve the right to update or modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of the Service after any such changes indicates your acceptance of the updated Terms.

 

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to conflict of law provisions. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in [Location], unless otherwise required by applicable law.

 

16. Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

Severability: If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

No Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms or any rights or obligations herein without our prior written consent.

Contact Information

If you have any questions or concerns about these Terms or the Service, please contact us at:
Email: contact@human2human.ai